Earache.com, which claims to be a great place for music lovers to find exclusive albums and merchandise, has gotten a lot of attention—but for all the wrong reasons.
Let’s take a closer look at the problems with this website and what customers have experienced.
What is Earache.com?
Earache.com advertises itself as a site for music fans, offering rare albums, signed vinyl, and band merchandise.
It seems like a dream for collectors, but customer reviews tell a different story.
Many buyers have complained about delayed deliveries, damaged items, and terrible customer service.
These issues make Earache.com a risky choice for anyone shopping online.
Our Review
Customers who have used Earache.com often face the same problems, which raise serious doubts about the site’s reliability.
The biggest issue is order delays. Shoppers say their orders take weeks or even months to arrive, even when they pay extra for faster shipping.
One buyer in the UK waited more than two weeks for their order and got no updates from customer service.
Another person said they waited months for a t-shirt but got a useless tracking number instead of their package. These delays show the company’s poor handling of orders.
Another problem is wrong or damaged products. Some customers received incorrect items, like a standard vinyl instead of a signed one, or items that were damaged, like torn hoodies.
When they tried to get help from customer service, most of them were ignored.
For example, one buyer received a hoodie with tears and sent over 14 emails to request a replacement or refund but got no help at all.
The lack of communication from Earache.com is another major red flag. Many buyers say they never heard back from customer service, even after sending multiple messages.
In some cases, customers got refunds, but they were incomplete. For instance, one buyer was refunded only for the product and had to cover the shipping costs themselves.
This behavior shows a lack of respect for customers.
There are also ethical concerns about Earache.com. Reports say the company blocks bands they’ve had disagreements with, which raises questions about their business practices.
This not only hurts the artists but also makes customers distrust the platform even more.
With all these problems, it’s clear why so many shoppers refuse to use Earache.com again.
Even though the site may offer good prices and rare items, the risks are just too high.
What to Do If You’ve Been Scammed
If Earache.com or another website has scammed you, here’s how you can protect yourself and try to get your money back:
- Contact your bank or payment provider and file a dispute. If you used PayPal, open a complaint in their resolution center.
- Save all communications, including emails and screenshots of your order details. These can help when filing a dispute.
- Report the website to authorities, like the Better Business Bureau (BBB) or consumer protection agencies. If you’re in the UK, you can report it to Action Fraud.
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