AXS is a well-known platform for selling tickets to concerts, sports, and other events. But lately, many customers have raised concerns about its reliability.
In this review, we’ll look at how trustworthy AXS is, its problems, and what you should know before buying tickets.
What is AXS?
AXS is an online platform where venues and event organizers sell tickets. It promises to make buying tickets easier and to stop fraud by verifying tickets.
It also has a resale option where people can sell tickets they don’t need.
However, many users have complained about its issues, such as being vulnerable to bots and having poor customer service.
Our Review
Many users are unhappy with AXS. One major problem is that bots can buy tickets in large numbers and resell them at much higher prices on other sites.
This has led to prices going up by as much as 1000%, making AXS a hotspot for scalpers.
Users are also frustrated with AXS’s queue system.
Some people find themselves waiting multiple times, only to be kicked out or told that tickets are sold out once they reach the front.
Others have been wrongly flagged as bots after refreshing their pages, which results in their accounts being blocked.
Customer service is another big issue. Many buyers say they can’t get any real help from AXS support. Some have been hung up on or given generic responses.
In one case, a customer who bought two tickets by mistake due to an emergency couldn’t get a refund, even though they provided proof.
This lack of empathy and support has made the ticket-buying experience worse.
Additionally, some buyers have been locked out of their accounts and couldn’t access their tickets.
This causes panic as the event date gets closer because they don’t know if they’ll get the tickets they paid for.
What to Do If You Get Scammed
If you’ve had a bad experience with AXS, here’s what you can do.
First, reach out to AXS customer service and keep a record of all your conversations. If they don’t fix the problem, contact your bank or credit card company to dispute the charge.
Many users have gotten refunds this way. You can also report the issue to consumer protection agencies to help warn others about AXS’s problems.
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