Brilliant Earth is known for using ethically sourced diamonds and making beautiful jewelry. But many online reviews tell a different story, with lots of complaints from unhappy customers.
If you’re thinking about buying from Brilliant Earth, this article will show you what to expect, based on real reviews. We’ll cover issues like poor customer service and low product quality.
What is Brilliant Earth?
Brilliant Earth is a jewelry company that says its diamonds are conflict-free and focuses on being eco-friendly. They sell everything from engagement rings to fine jewelry.
While this sounds great, many customers have had big problems like late deliveries, bad craftsmanship, and unresolved customer service issues.
Even though the brand has a positive image, customer reviews suggest otherwise.
Brilliant Earth Complaints
Many customers are unhappy with Brilliant Earth for several reasons. One major complaint is about surprise customs charges.
For example, one customer was told to expect a small fee but ended up paying over €1,300 in customs duties. This left them feeling shocked and frustrated.
Another problem is poor customer service. Some customers mention late appointments, unclear communication, and staff who don’t seem to care.
One user from the US shared his experience of how his engagement ring appointment was delayed with no explanation, which was disappointing.
Product quality is also a big issue.
Another user had to send her engagement ring back several times because the diamonds kept falling out, but Brilliant Earth refused to give her a refund.
Many other customers have shared similar stories, where stones fall out, or rings need constant repairs.
Some users never received his order and faced many delays. Brilliant Earth even confused him with another customer, adding to the frustration.
Stories like this are common, with some people having to cancel or reschedule important events because of failed deliveries.
Our Review
After looking at all these experiences, it’s clear that Brilliant Earth has serious problems with customer service, product quality, and transparency.
For a brand that claims to be luxury and ethical, these reviews show a lot of unhappy customers.
While some people are happy with their purchases, the large number of negative reviews is worrying.
Issues like long delays, poor communication, and unresolved problems make it seem like Brilliant Earth doesn’t meet the high standards they advertise.
If you’re looking for good service, quality products, and on-time deliveries, you might want to check out other brands with better reputations.
Brilliant Earth may offer beautiful designs and ethical promises, but whether they can deliver on those promises is up for debate.
What to Do If You Get Scammed?
If you’ve had a bad experience with Brilliant Earth or feel scammed, there are steps you can take.
First, save all your emails, receipts, and shipping details. If they don’t fix the problem, you can request a chargeback from your credit card provider or PayPal.
You can also file a complaint with consumer protection agencies like the Better Business Bureau (BBB).
If the problem is serious, you might want to talk to a lawyer, especially if the company tries to make you sign something, like a non-disclosure agreement (NDA), to settle the issue.
