Luxelle-London.com Review: Is It a Bargain or a Scam?

Luxelle-London claims to have been a fashion retailer for over 25 years, offering an 80% clearance sale and free DHL shipping in the UK.

But is this website trustworthy, and are the deals really that good? Let’s take a closer look at what we found about Luxelle-London.com.

What is Luxelle-London.com?

Luxelle-London.com presents itself as an experienced online fashion brand, supposedly in business for more than 20 years.

But when we checked, we found the website was only created on October 4th, 2024, just a few weeks ago. This doesn’t match their claim.

It’s not unusual for new sites to offer discounts, but giving 80% off without a solid reputation seems odd.

Also, there’s very little contact information. They only list a basic email and a contact form—no phone number, address, or other ways to reach them.

For a company that claims to be so established, this is unusual and could make it hard to resolve any problems with orders.

Luxelle-London also doesn’t have a social media presence, which is rare for genuine brands since social media helps build customer trust.

Our Review

The concerns don’t stop there. Luxelle-London’s product photos look generic, and some may even be taken from other sites, which is common on scam sites.

You also won’t find real customer reviews on well-known review platforms like Trustpilot, which is suspicious for a company claiming to be well-known.

Some customers who nearly ordered from Luxelle-London noticed poor spelling, strange wording, and other clues that suggest the site isn’t actually based in the UK, despite its “London” name.

A few people reported that they never received their items and couldn’t get help from customer service.

The site also requires customers to pay for returns, even if the items are damaged or faulty, which is a red flag since trustworthy companies usually cover return costs for defective items.

Some customers even said they were blocked from commenting on Luxelle-London’s social media after posting negative feedback.

This doesn’t match the behavior of a transparent business.

Altogether, the misleading claims about the company’s age, lack of contact details, missing customer reviews, and negative user experiences raise serious doubts about Luxelle-London.com.

This site doesn’t appear to follow the honest practices of reliable online retailers.

What to Do If You Get Scammed

If you’ve already ordered from Luxelle-London.com and are having issues, here are some steps to help protect yourself:

1. Contact Your Payment Provider: If you paid with a credit card or PayPal, get in touch with them right away. Many payment providers have ways to help with fraud and might allow you to reverse the charge.
2. Report the Website: You can report Luxelle-London.com to consumer protection agencies or online fraud sites. In the UK, you can reach out to Action Fraud, and in the U.S., you can report it to the Federal Trade Commission (FTC).
3. Monitor Your Accounts: Since Luxelle-London.com may have your personal information, keep an eye on your bank and online accounts for any unusual activity. Scam sites often misuse customer info, so it’s important to stay alert.
4. Leave a Review: Share your experience on platforms like Trustpilot or Sitejabber to help others avoid similar issues. Real feedback from customers can prevent others from falling victim to scams.
5. Consider Legal Action: While it might be hard to take legal action against a scam site, especially one overseas, reporting the issue and talking to a consumer protection lawyer may help if you’ve lost a significant amount of money.

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