Mason and Rae Clothing Reviews: Is This UK Brand a Scam?

In this article, we’ll explore Mason and Rae to show you the issues with this brand. If you’re thinking about shopping here, this review could help you avoid a bad experience.

Let’s see why so many customers are concerned about this company.

What is Mason and Rae?

Mason and Rae says it’s a family-owned business in the UK, offering clothes for men and women.

But many customers found out it actually operates from China.

The brand offers trendy clothes at low prices, which may sound good, but the products may not be as promised.

Many customers say the clothes are poor quality and made from cheap materials.

Even worse, the claim that the company is based in the UK is misleading. Buyers expect fast shipping and easy returns, but that’s not what they get.

Our Review

Many reviews about Mason and Rae are negative, with most complaints about bad quality.

One customer bought a jacket for €44 but found that returning it would cost €30 in shipping.

So, they decided not to return it. The jacket, like other items from this store, was described as flimsy and not worth the price.

Another big problem is their short return and refund period. You only have 14 days to ask for a return, and after that, no refunds are allowed.

This short time frame makes it hard for customers, especially when shipping takes a long time.

Also, the company’s customer service is lacking. They only have an online form and no phone number, which makes getting help harder.

One of the most worrying things is how new the site is. Mason and Rae was created in August 2024, making people question if the brand is trustworthy.

Even though the website uses SSL encryption to protect transactions, this doesn’t mean the company will treat customers well.

With very little social media activity and low customer interaction, it seems like a risky business.

On top of that, some of their content seems copied from other sources, which is another red flag.

What to Do If You Get Scammed

If you’ve been scammed, don’t worry—you can still take action to get your money back:

Contact Your Bank or Credit Card Provider: If you paid with a credit or debit card, contact your bank right away. They might be able to reverse the charge with a process called a chargeback.
File a Complaint: Report the scam to agencies like the Better Business Bureau (BBB) or Action Fraud in the UK. This helps protect others and may help you, too.
Use PayPal’s Resolution Center (If You Paid with PayPal): If you paid with PayPal, you can file a dispute within 180 days. PayPal’s buyer protection could help you get a refund if the item you got wasn’t as described.
Keep All Documents: Save all your emails, screenshots, and receipts. These will be important if you need to provide proof during the dispute process.

Ruby & Mae is an online fashion store that offers a wide range of clothing, from tops and dresses to shoes and jackets.