Notino Review: Legit or Scam?

Notino, founded in 2004, has become a popular European online store that focuses on selling perfumes, beauty products, and health items. It serves customers in 27 European countries. Notino’s significant achievement as the top international beauty retailer in Europe in 2023 highlights its successful expansion across the continent.

What is Notino.com?

Notino is an online store that offers a wide variety of over 2,500 beauty and health brands at discounted prices. The company is known for its fast delivery, great customer service, and use of innovative technology. Notino has 29 offices and 4 distribution centers across Europe and employs over 2,500 people from diverse backgrounds. The company’s aim is to make beauty and wellness products accessible to everyone.

Is Notino Legit?

Here are some Red Flags to help us consider whether it is legit or a scam.

Potential for Counterfeit Products

A Reddit user mentioned buying a fake item from Notino and suggested that the platform might be selling counterfeit or unauthorized products.

Link to Data Leaks

Notino has been associated with data breaches. Customers have experienced unauthorized access to their personal and payment information following their purchases, resulting in unauthorized charges and financial harm.

Notino has not conducted investigations, issued refunds, or offered assistance to impacted users. Consumers are advised to refrain from using this service due to these security and customer support shortcomings.

Poor Customer Service

Many users have reported that the Notino delivery team and Customer Support team do not reply on time and when things comes to refunds they make fake promises and after some time they stop replying to their e-mails.

This is the major concern as even if the customer has the proof of refund, they don’t respond and cause users to have losses.

Packaging Issues

There has been an issue with their packaging for a long time as one user states

“I ordered 5 individual eyeshadows which were packaged loose in a large cardboard box. On arrival 3 of the shadows were ruined and in pieces. Not surprising with them rattling around in a box when going through the delivery process. Two emails to customer services have yet to yield a response so I’m not holding my breath. I’m just glad they weren’t high-value items but it’s the principle. I think with this company if it all goes well then fine but if it doesn’t then you’re goosed.”

This raises issues as websites like Notino UK take the money from experience they provide us with products and if goes bad it’s the point of concern.

Why Is Notino so cheap Reddit?

Notino’s low prices are attributed to their online business model, with bulk purchases from suppliers, and sourcing from the grey market. This allows them to negotiate with lower wholesale prices and optimize inventory management.

The product selection is also described as unstable, with limited quantities that may never be restocked again. However, the very low prices raise concerns about authenticity, with reports of counterfeit or lower quality products, especially in fragrances also a question frequently comes up to people’s minds “Is Notino selling fakes”?

Conclusion

Notino has made a different place in the market with its unique collection and quality of perfumes. Customers have reported issues such as the potential sale of counterfeit goods, data breaches, poor customer service, and damaged products due to inadequate packaging. So, it’s Legitimate but there is need for improvement in their business.

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