Essential oils are popular with wellness fans, and Vitality Extracts offers a variety of them.
But recently, customer reviews of Vitality Extracts Essential Oils show some disappointing issues.
Despite their claims of high quality, many customers have faced problems with product quality, late deliveries, unclear promotions, and poor customer service.
In this review, we’ll cover these concerns so you know what to expect when ordering from Vitality Extracts.
What is Vitality Extracts Essential Oils?
Vitality Extracts is a company that says it provides high-quality essential oils and wellness items.
They offer a wide range of oils, diffusers, and other products, making them a popular choice.
However, recent customer reviews raise questions about the brand’s trustworthiness.
Customers report that the products don’t always work as expected, promotions can be misleading, and customer service is often unhelpful.
Our Review
Many customer experiences with Vitality Extracts show problems with their promotions and customer support.
For example, customers who bought items during a “Buy One, Get One Free” sale were disappointed because they didn’t get exact duplicates, only the least expensive items for free.
When customers tried to get help from customer service, they didn’t get the response they expected.
The quality of the oils is also a big concern. Some customers say the oils have weak or bad smells, which doesn’t match the high-quality claims.
For instance, one customer reported that the “Peaceful Pup” oil, meant to calm pets, had a foul smell. Long-time essential oil users feel the products don’t meet the quality advertised.
Shipping and billing problems have also caused frustration. Delayed or lost deliveries and confusing tracking updates are common complaints.
One customer said they waited over a month for their order with no help from customer service.
Others reported that even after sending proof of non-delivery, they only received automated replies and no solution.
Customers also had trouble canceling subscriptions. Many said they were billed repeatedly even after requesting to cancel.
These experiences led some to label the company’s practices as “subscription scams,” feeling that their trust was misused.
Shipping costs and duty fees are another issue, especially for international customers. Some Canadian buyers reported high fees in addition to their order cost.
With high charges and a lack of helpful customer service, many buyers are looking for more reliable companies.
Poor customer service is the most common complaint. Customers say they often receive automated responses or wait a long time with no resolution.
For a wellness brand, unreliable customer support damages trust and leaves customers unhappy and less likely to return.
What to Do If You Get Scammed
If you’ve had issues with Vitality Extracts and feel scammed or treated unfairly, there are steps you can take.
First, collect all records of your purchase, like receipts, emails, and screenshots of any promotions. Try to contact the company and keep records of your attempts.
If they don’t respond, consider contacting your bank or credit card company to dispute the charge, especially if you didn’t receive the product or were charged for an unwanted subscription.
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